My SKY unit is not showing and stopped late 7/13 but my STORM unit is still reporting. So something is getting through....checked to dashboard portal. I notice that on the Massachusetts MAP there are many less stations reporting. IS SOMETHING HAPPENING THAT WE ARE NOT BEING TOLD ABOUT??
Thanks for the post. There is no system outage that I am aware of if that is what you are asking. Did you need any assistance in getting your device back online? Your device will not appear on the map if it has not transmitted in the past hour, it automatically gets filtered out.
You can attempt the router connection reset without climbing up there. The big problem with that is if it fails, we do not know where in the set up it fails since we rely on the WiFi lights to troubleshoot. I always recommend bringing the device inside to troubleshoot.
I would go ahead and do a quick press on the WiFi button, this will force a transmission and could “jumpstart” the device.
Thank you for contacting BloomSky and sorry to hear about the issue. What you want to do is hard reset (hold down the WiFi button for 8-10 seconds, release the button, WiFi light will be flashing red & green) the device, click menu—>[device name]—> router connection reset. This should get your device back up and running again. Make sure your phone is connected to the dedicated 2.4GHz band.
If you are still having issues getting the device back up online please take note of the WIFi light when it fails and that will help me diagnose what is going on with it.
It sounds like your device is having trouble resetting. My first recommendation would be to open the device and do a battery pull. When you turn the device upside down there will be 4 larger phillips screws on the outer shell and 4 smaller phillips screws on the inner shell, right underneath that inner shell lies the battery. Unplug the battery for a minute, and then reconnect it. The SKY should behave normally after the reconnection.