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Temperature not reporting

Larry Couture Jul 11, 2019 03:49PM PDT

My Sky 2 is offline & not reporting temperatures. My Storm is working fine, wind I rebooted the router, power cycled the device, it worked once but went offline again and did not restore after successive tries.

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Nick Jul 12, 2019 11:52AM PDT BloomSky Inc Agent

Dear Larry,

Thank you for contacting BloomSky. The troubleshoot for camera or sensor issues is quite simple and exactly as you said. You would go ahead and power off the device for a minute and then back on. This would reset the camera and sensors. If the reading or picture does not return to normal, it is defective. I can check on your warranty if you email me at “support@bloomsky,com” with your order number and confirm your shipping address

Regards,
Nick

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