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Storm not connecting to new router

Curtis Tyler Apr 30, 2019 10:50PM PDT

I can't the Storm to connect to a new router. The old Linksys extender still works but is starting to fail hence the new router with more ethernet ports. Any ideas on how to proceed. I reset the dongle and Storm (for some reason) as well as the router, unplugged everything and let them sit for a while. As I said, the dongle was working on the extender, but when I moved it to the new router (DHCP server enabled) no luck, then I moved it back to the old extender and it still works there. It seems once the Storms dongle "pairs" with a router/extender that's where it wants to stay.

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Vitek May 01, 2019 05:03AM PDT
Dear Curtis,

► You can’t set fixed IP address on the Storm-A1 (network dongle) itself and thus Storm-A1 can’t store its IP address permanently. The Storm-A1 can only receive IP address from DHCP server. If you move Storm-A1 to other DHCP server it should receive new IP address automatically from the DHCP server after you switch on the Storm-A1.

You should be able to see Storm-A1 connected after logging into your DHCP server. And you should be able to ping the Storm-A1’ IP address to verify the connection.

► Prerequisites:
1. DHCP server is running on your system.
2. You have only one DHCP server on a subnet.
Make sure your old Linksys is either disconnected from your network or its DHCP server is disabled. I suspect that you have two DHCP servers running with the same IP pool. If that is the case you need to power off entire system, remove/disable the extra DHCP server and only then to power on the system.
3. There is enough free IP addresses in your IP pool.

► Storm-A1 (network dongle) is connected to your router/switch via Ethernet LAN cable. As long as this cable is good and Storm-A1 is receiving power from its power adapter you should see:
1. The LED light on top of the Storm-A1 is blinking green or red = the power is OK.
2. The LED light adjacent to the Ethernet ports on both the Storm-A1 and new router/switch is blinking = the Ethernet interconnection is OK.

Best regards,

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Curtis Tyler May 04, 2019 10:17AM PDT
Vitek, thanks for your reply. I appreciate it.

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