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How do I update the firmware of my Sky2 and Storm devices?

Don   Apr 29, 2019 02:08PM PDT

How do I update the firmware of my Sky2 and Storm devices? I e-mailed Support on 2019-04-27 but after a week I have not yet received a reply.

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Don   Apr 29, 2019 02:12PM PDT
I typed an incorrect date. My inquiry sent to Support was on April 23rd, not the 27th.
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Nick Apr 29, 2019 03:05PM PDT BloomSky Inc Agent

Hello Don,

Thanks for the post. I searched my inbox and could not locate your email, had you emailed “support@bloomsky.com”? I just wanted to double check that I was receiving all my emails. In any case, the STORM firmware must be manually pushed by us. I will go ahead and do so, as soon as you plug your STORM into the dongle it will begin updating. It should take about 2 hours to complete. The SKY is automatically updated, over the air. It will receive updates when necessary. Please let me know if you have any other questions.

Thanks

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Don   Apr 29, 2019 05:17PM PDT
Hi Nick,

I will make sure all Storm units are connected to their wireless dongles / base stations. Is there any way to push the latest firmware update to my Sky2 devices? I have three pairs of Sky2+Storm devices, and send their detail last week via e-mail, and then again today via the "Email Us" option on bloomsky.desk.com ( https://bloomsky.desk.com/customer/portal/emails/new ). The message I sent last week to 'support@bloomsky.com' on April 23rd showed, in my mail server logs, as received by your mail exchanger, Google, but I don't know if Google may have placed it in your Junk or Spam folder. In any case, thank you for replying here. It is very much appreciated.
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Don   Apr 30, 2019 11:14AM PDT
Hi Nick,

Thank you for your help with the Storm firmware update. Our three Storm devices each appear to have successfully updated overnight to Storm firmware version 2.1.32. One unit was on version 2.1.21 and the other two were on 2.1.24; all three report the new version 2.1.32 when checking the BloomSky dashboard.

Is there any way I can trigger our Sky2 devices to update? We have one Sky2 unit on firmware version 2.0.7 while the other two are on firmware version 2.0.4. The last two on the older version were only recently setup.
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Nick May 01, 2019 05:17PM PDT BloomSky Inc Agent

Hello Don,

Thanks for the follow up. There is no way to trigger the update from the device, it will update automatically if the update applies to your device.

Thanks again

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