My Sky 1worked great for about Two years. Gave me some problems when Comcast switched routers. Then it worked for a week. Now it I is offline again. I’ve reset, deleted and added, pulled the battery and switched routers. No luck. It will send a pic when I push the reset button momentarily. No temp reading. No on ever answered the phone and I’m very disappointed.
I am very sorry for that, Russ. May I have the name of your device and your invoice or order number?
I took a look and it may be out of warranty at this point. I sent you more details in an email.