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Offline again

Russ Jan 03, 2019 04:36PM PST

My Sky 1worked great for about Two years. Gave me some problems when Comcast switched routers. Then it worked for a week. Now it I is offline again. I’ve reset, deleted and added, pulled the battery and switched routers. No luck. It will send a pic when I push the reset button momentarily. No temp reading. No on ever answered the phone and I’m very disappointed.

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James W. Jan 04, 2019 10:45AM PST BloomSky Inc Agent

I am very sorry for that, Russ. May I have the name of your device and your invoice or order number?

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Russ Jan 05, 2019 07:55AM PST
James, The device name is Nuthatch Base , Telford, PA
The unit was installed in 2016. I do not have the order number.I've been emailing with Nick but its still offline. Thx
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James W. Jan 07, 2019 11:50AM PST BloomSky Inc Agent

Hi Russ,

I took a look and it may be out of warranty at this point. I sent you more details in an email.

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