I have had my Sky2 running for a little over a year and it has been working flawlessly. Now all of a sudden it says its offline. My Storm is still transmitting information but no temp or image. I have tried to reset the device with no luck. Anyone have any ideas? I'm pretty disappointed right now.
Sorry to hear about the issue. What you may want to do is hard reset (hold down the WiFi button for 8-10 seconds, release the button, WiFi light will be flashing red & green) the device, click menu—>[device name]—> router connection reset. This should get your device back up and running again.
If you are still having issues getting the device back up online please take note of the WIFi light when it fails and that will help me diagnose what is going on with it. I will also copy/paste what the WiFi light means.
“Does the WiFi indicator light on the unit change color during setup? If the light never changes from red, there may be an issue with the the type of network. In this case, I recommend checking your wifi settings. If it is using 802.11 a/b/g/n, changing it to 802.11 a/b/g would resolve the issue. You may also want to check that your frequency bands are split (e.g. SSID2.4, SSID5) or disable the 5GHz device just during set up.If the wifi light changes to orange, this means your device is talking to the router and is something to do with your password. Make sure that your password is correct and that there is no spaces at the end, as I have personally had this problem with certain smartphone keyboards.
If it’s getting to a green light, that means it has successfully gotten onto the network and is probably an issue with the app. For this issue, our first recommendation would be to try with another device, preferably one with a different operating system, an android device if you’re using an iPhone and vise-versa, for example. "
Thanks for reaching out and sorry to hear about the issue. You may want to do a quick press on the WiFi button. This will force a transmission, and could “jumpstart” your device. If this does not work, I would attempt a battery pull. you turn the device upside down there will be 4 larger phillips screws on the outer shell and 4 smaller phillips screws on the inner shell, right underneath that inner shell lies the battery. Unplug the battery for a minute, and then reconnect it. The SKY should behave normally after the reconnection.