Support Center

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

My Wind Data is not reporting

Sam N Sep 14, 2018 07:56AM PDT

Hi,

I have reset my STORM several times and I can't get my wind data to report. Any help would be appreciated it. Will the firmware update solve my issue?

Thanks,

Sam

Up 0 rated Down
Carl White Sep 14, 2018 09:30AM PDT
Same issue here.

Cups spin freely but not data reported on the dashboard.

Getting direction but no speed.
Up 0 rated Down
Michael Sep 18, 2018 11:22AM PDT BloomSky Agent

Hi Sam,

It is possible that there is a transmission issue with your STORM and your device needs to be updated. Please bring in your STORM and plug it back into your dongle, I have already queued the system to automatically update it once plugged in. Please leave the STORM plugged in for about 2 hours for the update to take hold. It will then be safe to take outside and test.

Please let me know how it goes.

Carl,

If you’d like to send us an email at support@bloomsky.com we can check if your STORM just needs to be updated.

Thanks,
Mike

Post Your Public Answer

Your name (required)
Your email address (required)
Answer (required)

Contact Us

Recent Discussions

Ajax-loader-small
376e7aa17d30b70242ea58faa762c0da@bloomsky.desk-mail.com
https://cdn.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
true
Invalid characters found
/customer/en/portal/articles/autocomplete
There was an error contacting Get Satisfaction
View All
0
discussions
replies
Questions
Ideas
Problems
Praise