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Having difficulty getting my BloomSky back on the network

Dave Hylands Sep 11, 2018 04:04PM PDT

I moved a few months ago (early June), and my BloomSky has been sitting in the garage since then. I've just plugged it into the AC adapter, and I'm trying to hard reset it to get it onto my new network.

When I power it on, the power LED comes on, and about 3 seconds later the WIFI LED starts flashing red. If I press and release (or press and hold for upto a minute), the Wifi LED starts alternating between Green and Orange.

If I power it on, and press and hold the Wifi button right away, then the Wifi light will turn green and after about 3 seconds the power LED will blink and about second after that the Wifi light turns red and then both the power and wifi lights go out and the power led will blink briefly about once every 8 seconds.

The instructions for hard resetting say to press and hold the wifi button for 8-10 seconds. They don't mention whether the device should be on or off, or how long after powering the device on to press the wifi button.

I've removed my device in the app (running on an iPhone 7) and I've tried adding a new device in all of the above modes and none of them seem to work.

My Bloomsky is one of the Kickstarter ones and was working fine until I moved.

I got an email about a firmware update a week or so after I put it in the garage (not sure if this is relevant or not).

Up 0 rated Down
Dave Hylands Sep 12, 2018 01:30PM PDT
Some more information. I was able to get the device into debug mode (red LED on solid and power light blinking about every 8 seconds) and collected the following information

2016 >python networktest.pyc
BloomSky Debug Script V1.0.2
1:Device Debug
2:Network Connection Test
3:Network Communication Test
4:Exit
Input item number and press 'Enter':1
Receiving data from device...
Reveiving image data from the device...
{"DeviceID":"04E67693E282","FWVersion1":"1.3.21","FWVersion2":"1.2.4","HWVersion":"1.0.1","DeviceType":"SKY1","Temperature":2867.13,"Humidity":6579,"Voltage":2615,"UVIndex":18864,"Luminance":41004,"Rain":0,"Pressure":116466,"ChargerStatus":1,"OV_ERR":0,"SPI_ERR":0,"EEPROM_ERR":0}
Debug process Finished.
The ID of your device is: 04E67693E282
The test image has been saved on: /home/dhylands/Dropbox/BloomSky
BloomSky Debug Script V1.0.2
1:Device Debug
2:Network Connection Test
3:Network Communication Test
4:Exit
Input item number and press 'Enter':2
SVRADDR:('54.176.187.21', 80)
Network Test Passed!
BloomSky Debug Script V1.0.2
1:Device Debug
2:Network Connection Test
3:Network Communication Test
4:Exit
Input item number and press 'Enter':3
SVRADDR:('54.176.187.21', 80)
Network Test Passed!
BloomSky Debug Script V1.0.2
1:Device Debug
2:Network Connection Test
3:Network Communication Test
4:Exit
Input item number and press 'Enter':4
Bye!

and the image that was saved looked good. So the biggest issue I have is not being to get it to connect to my network (which is using a Telus AP).
Up 0 rated Down
Dave Hylands Sep 12, 2018 07:14PM PDT
Answering my own problem, it seems to be something to do with my AP having 2.4G and 5G at the same time. I couldn't find any way to make the SSIDs different for 2.4G versus 5G, so I pulled out an old router that only supports 2.4G and I was able to connect to that fine.

My AP is a Telus T3200M (made by ActionTec). It looks like older versions of this modem allowed the SSIDs to be set differently, but the new version doesn't.

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