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Sky2 stopped connecting...

Ken Cheng Aug 09, 2018 09:00AM PDT

On Aug 2, a week ago, my Sky2, LakeCobbosseeSky, stopped connecting to my router. I did a router connection reset, and I got a "Congratulations!" message, so presumably, I was reconnected, though the app showed no evidence that I was online.

I continued to try resets every day, and on Aug 5, my Sky2 started to work for a few hours, before going offline again. Interestingly, the camera images stopped first, then temp and humidity. On Aug 7, at night, I noticed the temp and humidity readings had updated, and the map showed that a Bloomsky was online at my location. However, it didn't stay online, and has been off since then.

Trying to reconnect, I notice the Green power light no longer flashes. The two Red lights continue to flash.


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Ken Cheng Aug 10, 2018 09:56AM PDT
Since I looked at a few other posts with issues, I decided to try a battery pull. Did it, left the battery disconnected for 1 minute. Reconnected everything and no luck. It still won't connect. The red wifi light just blinks, and every fifth blink, the middle red light will blink once. The green light never comes on, though if I hold the power button down, the unit will shut down or turn on.
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Celina Aug 12, 2018 12:53PM PDT
Mine is doing the same thing. I hard reset it and it says congratulations but is stuck on “Please wait. Data should transmit within 3 min.” Been like this for almost 45 min with no data or images having been updated.
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Nick Aug 14, 2018 04:45PM PDT BloomSky Inc Agent

Hey Guys,

Sorry for the delay in response. May I ask if you were both using an iPhone to set up? A bug was discovered this morning having something to do with the bluetooth in iPhones. Would you go ahead and turn the bluetooth off and then back on and attempt set up once more. The issue should be resolved now. If not, please power cycle your phone.


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