Getting readings from Storm for wind with no probem. Rain data ok for a few days. Now no info at all in the wake of a hefty Miami down pour. Unit is brad new. Any suggestions? Thanks
Sorry to hear about the issue, May I ask what the name of your device is? I would like to check on this for you. It could be a dongle issue. Please also let me know what color it is flashing. Rapid green, breathing green, or breathing red? If this is a replacement, did you use the new dongle to set it up as well?
Hello Steffen,It could be a transmission issue with your STORM. We have developed an update to help with STORM devices with this issue. Please bring in your STORM and plug it back into your dongle, I have already queued the system to automatically update it once it is. Leave the STORM plugged in for about 2 hours for the update to take hold. It will then be safe to take outside and test.
Please let me know how it goes.
Sounds like a plan! Please do not hesitate to reach out at “firstname.lastname@example.org” as well if you have any further questions or concerns.
Please email me at “email@example.com” with your order number, shipping address, and phone number. I will be able to check on your warranty there.