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anemometer failure and support response

Robert C Nov 29, 2017 09:18AM PST

The anemometer does not run normally. it locks up after few turns. It can run in the opposite direction without issues but in the correct rotation it stops after a turn or two and feels like it has hit a solid wall. My guess is that there a windings around a coil that measures rotation speed and that one of the wires has broken and popped up (or something similar) and blocks the rotation. When it runs backwards it just pushes it down out of the way. Correct rotation and it hits against it. Obviously this is all a guess but a little speculation never hurts. If there is no way to disassemble it and fix the problem (I am guessing that you know what the issue is since there have been numerous reports of the same problem) it is pretty obvious that it needs to be replaced. I have called for the last few days and support goes directly to voice mail. The real question is has Bloomsky now stopped responding to this issue? Did too many failures take the company down? Am I stuck with a piece of hardware that I can no longer get replaced or even repaired? Support has always been very good about responding in the past and I like the product. I hope I am just being paranoid! Anybody else getting any recent responses?

7 Community Answers

Best Answer
Robert O Dec 08, 2017 10:42AM PST

I have the same problem. I called the support number tonight at about 6:30pm CT. After a couple of rings support answered the phone, I explained my problem, and in less than five minutes my issue was resolved satisfactorily (a new unit is being shipped to me). Thanks Bloomsky!!

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James W. Nov 29, 2017 11:03AM PST BloomSky Agent

Thanks for the call. We’ll get you a new device ASAP.

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Robert O Best Answer Dec 08, 2017 10:42AM PST
I have the same problem. I called the support number tonight at about 6:30pm CT. After a couple of rings support answered the phone, I explained my problem, and in less than five minutes my issue was resolved satisfactorily (a new unit is being shipped to me). Thanks Bloomsky!!
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James W. Dec 08, 2017 10:42AM PST BloomSky Agent

Thanks for the call @Robert O. The comment is much appreciated!

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Patrick Schafer Dec 11, 2017 12:53PM PST
This is now happening to mine as well. It's cold snowy and windy, so pretty tough to trouble shoot. It seams that on the windiest of days the direction spins but the cups no longer spin. Love the product but disappointed with the wind readouts going bye bye.
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James W. Dec 12, 2017 03:52PM PST BloomSky Agent

@patrick Schafer please email us letting us know the name of your SKY device and your order number/invoice. I’ll see what I can do for you.

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Patrick Schafer Dec 13, 2017 08:59AM PST
Name is LongLake3, don't have the invoice handy. I will continue to look for it. It was thru your kickstarter campaign. I have the Sky and the Storm. Everything worked great up until about 1-2 weeks ago. The wind readout worked and now all of a sudden it's at 0 to 1 mph in the windiest conditions. I have not changed placement or anything. I know my placement is not 100% accurate, but it is now way out of tolerances and is not performing like it has in the past. Very noticeable change in performance.

patrickschafer1@msn.com
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James W. Dec 14, 2017 11:05AM PST BloomSky Agent

Thanks Patrick. I took a look at your device and I do see it reading. Can you send us a short video to support@bloomsky.com of the issue and your kickstarter backer number and we’ll replace the device.

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