The anemometer does not run normally. it locks up after few turns. It can run in the opposite direction without issues but in the correct rotation it stops after a turn or two and feels like it has hit a solid wall. My guess is that there a windings around a coil that measures rotation speed and that one of the wires has broken and popped up (or something similar) and blocks the rotation. When it runs backwards it just pushes it down out of the way. Correct rotation and it hits against it. Obviously this is all a guess but a little speculation never hurts. If there is no way to disassemble it and fix the problem (I am guessing that you know what the issue is since there have been numerous reports of the same problem) it is pretty obvious that it needs to be replaced. I have called for the last few days and support goes directly to voice mail. The real question is has Bloomsky now stopped responding to this issue? Did too many failures take the company down? Am I stuck with a piece of hardware that I can no longer get replaced or even repaired? Support has always been very good about responding in the past and I like the product. I hope I am just being paranoid! Anybody else getting any recent responses?
I have the same problem. I called the support number tonight at about 6:30pm CT. After a couple of rings support answered the phone, I explained my problem, and in less than five minutes my issue was resolved satisfactorily (a new unit is being shipped to me). Thanks Bloomsky!!
Thanks for the call. We’ll get you a new device ASAP.
Thanks for the call @Robert O. The comment is much appreciated!
@patrick Schafer please email us letting us know the name of your SKY device and your order number/invoice. I’ll see what I can do for you.
Thanks Patrick. I took a look at your device and I do see it reading. Can you send us a short video to firstname.lastname@example.org of the issue and your kickstarter backer number and we’ll replace the device.
HansCees, I believe I already have a case with you. Can you reply there citing this thread as well as giving us your order number/invoice? If the windcups stop we need to replace that device.