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When will this machine break?

cartaka Aug 08, 2017 06:12AM PDT

My SKY seems to have broken and the power does not turn on.
Write installation status in time series until it gets broken from acquisition.

20/05 The machine arrived.(SKY2+STORM)
21/05 Connect to wifi. Night and rainy days indoors.Keep outdoors during sunny day.
25/06 I fixed the machine on the roof.
21/05 - 28/07 Observation information was confirmed on the Internet.There is no impact such as lightning strikes and typhoons during this period
29/07 Only observation information of STORM can be confirmed.Observation information of S2 can not be confirmed.
05/08 I came back from the trip and put S2 in the house.

About machine
1 can not turn on.
2 So I installed an AC adapter for charging.
3 I waited for an hour.
4 However, the AC lamp does not light up. The power supply will not turn on.
5 The surroundings of the precipitation sensor are heated.
6 I am at a loss what to do.

Please tell me who is what to do.

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James W. Aug 09, 2017 03:24PM PDT BloomSky Agent

My first recommendation would be to open the device, unplug the battery for about 10 minutes and then reconnect the battery. When you turn the device upside down there will be 4 larger phillips screws and 4 smaller phillips screws, right underneath that plastic piece lies the battery.

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cartaka Aug 10, 2017 11:22AM PDT
15 minutes,1 hour,3 hour,I tried it three times.It never got turned on.
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James W. Aug 11, 2017 12:49PM PDT BloomSky Agent

Could you send us an email with your order number? I’d like to take a look.

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cartaka Aug 28, 2017 10:29PM PDT
I sent a number with the message of the kickstarter.
I am waiting for a good reply.
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James W. Aug 29, 2017 12:38PM PDT BloomSky Agent

Glad to hear it, I don’t see it associated with the same email address you started this thread with. Was it a different email address?

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cartaka Aug 29, 2017 04:35PM PDT
back number : 588
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James W. Aug 30, 2017 12:22PM PDT BloomSky Agent

I will send a replacement to the address we have from your Kickstarter survey.

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