Support Center

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Sky battery is at a constant 80% charged thoughout the day.

Fraggboy Aug 07, 2017 08:05AM PDT

Hello.

I checked the dashboard and noticed that my Sky battery is always at 80% charged (It only peaked to 100% a couple of times in the past 7 days, but then drops back down to 80%).

My STORM fluctuates between 80%-100% throughout the day.

I would have thought that the Sky would somewhat follow suit since it has larger solar panels. Before I placed the Sky, I charged it to 100% via the adapter.

Both solar panels are facing south and is positioned correctly (To match the sun path).

Does BloomSky follow the 80-40 battery rule for the Sky 1? If so, I would think there would be some fluctuation during the evening/night.

Device name: Orbie & Stormie

Up 0 rated Down
shawn Aug 07, 2017 09:38AM PDT
I am having the same issue with my sky (no storm)
Up 0 rated Down
James W. Aug 08, 2017 03:18PM PDT BloomSky Agent

It looks to be depleting a little more normally on the back end. IT could be an issue with the graph. An overhaul is planned for the dashboard that should help. Can you get us a screenshot to your issue?

Up 0 rated Down
Fraggboy Aug 08, 2017 09:21PM PDT
James,

I sent a picture to info@bloomsky.com referring this thread.
Up 0 rated Down
Fraggboy Aug 10, 2017 09:47AM PDT
James,

Did you receive the screenshot I sent in? You mention an overhaul for the dashboard. Any word on when that will be rolled out?
Up 0 rated Down
James W. Aug 10, 2017 05:59PM PDT BloomSky Agent

I did get it. The Customer support email is support@bloomsky.com for anyone else looking at this thread. I’ll get it to our engineers to see what they can say about it.

Up 0 rated Down
Fraggboy Aug 17, 2017 01:17PM PDT
James,

Any word from the engineers yet? ETA? Acknowledgement?
Up 0 rated Down
James W. Aug 17, 2017 02:48PM PDT BloomSky Agent

@fraggboy yes the engineers say the accuracy of the battery level is being fine tuned. Right now it’s not so precise (the 20% difference you are seeing) it should be getting fine tuned in the revamp of the dashboard happening later this year/early next year.

Post Your Public Answer

Your name (required)
Your email address (required)
Answer (required)

Contact Us

Recent Discussions

Ajax-loader-small
376e7aa17d30b70242ea58faa762c0da@bloomsky.desk-mail.com
https://cdn.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
true
Invalid characters found
/customer/en/portal/articles/autocomplete
There was an error contacting Get Satisfaction
View All
0
discussions
replies
Questions
Ideas
Problems
Praise