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Dashboard not showing Storm today

TimT Jul 14, 2017 05:59PM PDT

My Storm data has disappeared from the dashboard.

Its been there since I installed my Storm but now its not.

My Storm data is showing up in the iPhone app and in Wunderground so I know that data is flowing from my Storm to the Bloomsky servers.

Its just not in the dashboard now!

Is this a dashboard problem ?

Up 0 rated Down
Nick Jul 17, 2017 03:37PM PDT BloomSky Agent

Hello Tim,

There were no issues with the dashboard as far as I know. Would you mind checking your dashboard on a different browser? I’d like to see if the issue persists there.

May I also ask for your device name?

Thanks

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TimT Jul 17, 2017 09:25PM PDT
Hi Nick,

I've just checked dashboard access in...
Windows 7
Firefox 54.01,
Chrome Version 59.0.3071.115 (Official Build) (64-bit)
Internet Explorer 11.0.9600.18738

and under Oracle Linux 7.3
Firefox 52.2
Chrome Version 61.0.3141.7 (Official Build) dev (64-bit)


and the result is the same... no data for the Storm, just a blank page under the SKY data.

device name is TSL.sky

thanks

Tim

Up 0 rated Down
Nick Jul 19, 2017 03:07PM PDT BloomSky Agent

Hello TIm,

Thanks for trying that out, I am indeed seeing data on my end. Would you mind logging out, and logging in again. Make sure to not use the facebook log in button and log in with the email “timt@skybase.net” and password.

Thanks again
Nick

Up 0 rated Down
TimT Jul 20, 2017 03:37PM PDT
Hi Nick,

I only ever login with my email ID since I don't have a facebook account.

Anyway... logging in to the dashboard today shows Storm data.

It appears that you have fixed it :)

Thanks

Tim
Up 0 rated Down
Nick Jul 24, 2017 03:33PM PDT BloomSky Agent

Hey Tim,

That is great to hear. Please let me know of any other questions or concerns.

Have a great day

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