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Storm connection problem - no light whatsoever on dongle

Stephen Wilbourne May 16, 2017 08:41PM PDT

Finally received Sky2 and Storm in Australia from Kickstarter reward. Sky2 is working, however I cannot connect the Storm. The "dongle" light does not show anything at all. Connect power, nothing. Connect wi-fi, nothing. Have poked a wire down the reset hole, nothing.

Am I missing something, or do I assume the dongle is dead. In which case, how do I get a replacement.

Thanks, Stephen

Up 0 rated Down
Nick May 18, 2017 04:04PM PDT BloomSky Agent

Dear Stephen,

Thank you for contacting BloomSky and sorry to hear about the issue. It does sound like the dongle may need replacing. Please email “support@bloomsky.com” and confirm your shipping address and phone number.

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