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Storm will not reconect and flashes red

TJ Avit.... Jan 11, 2017 11:31AM PST

I've been having off and on issues with my storm, first it would show a dead battery after 4 hours, moved it closer to the dongle and that seems to have solved it, but it started to show a dead battery again. So I removed the device from my iphone, hit the reset buttons on both the dongle and storm, and tried to reinstall it again. Now the dongle will light up green, but the storm just blinks red when I plug the USB cord in, and than sometimes will flash red and that's it. Is it bricked now or is there anyway to fix this?

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James W. Jan 20, 2017 10:48AM PST BloomSky Agent

Thanks for calling in, Tim. If anyone is having the same issues please call in. Tim was pretty thorough. It would be great if you had the same amount of specificity, so I can get this to our engineers. Thanks!

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Chung-Yu Lu Jan 26, 2017 06:14AM PST
Just received my STORM but Had the similar issue with Tim. The STORM seem to be connected at first, but the connection failed after 5~10 min and keep blinking red LED. My distance between dongle and STORM is just 5 meters. So it is not distance issue. Also did reset on both STORM and dongle and did not work. Does it need firmware update...? Please help to solve the issue.
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James W. Jan 30, 2017 04:19PM PST BloomSky Agent

@Chung-Yu my first recommendation would be to see if it reports while inside. If it does, it may be an interference issue from other signals outside. We are working on a solution for this, and it should be out by the end of February.

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