I have two Bloomsky both with solar chargers and neither seem to be charging. It has been sunny the past three days and they have been slowly decreasing in voltage. Is there something I need to do to turn on the solar charging? Both have the solar panels plugged in.
I’m sorry to hear that. There is nothing you need to turn on. May I ask that you plug it into an A/C adapter to make sure it isn’t something in the device itself that is causing this?
Thanks Joseph. Mark, were you able to plug it in?
@thomas, does the device charge when plugged in? if so, may I have the name of your device?
Hey guys, our engineers think this is an issue with the firmware. Basically, its sending data every minute using the battery up faster. Here’s the article with the troubleshooting that our engineers has suggested: