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OFFLINE hardware/radio silence from BloomSky

Shaun Mar 04, 2016 08:03AM PST

My hardware was up and running flawlessly for weeks, then 5 days ago it goes offline and no matter what I do, it will not reconnect.


I have posted messages on here, called the support line multiple times and left emails.

Anybody at BloomSky working?

99 Community Answers

Best Answer
Edward Erskine Jan 26, 2017 12:32PM PST

OK - I am going to get banned for excessive posting ..... but I just had a revelation that may help others with the same issue.

Problem - on the wun.bloomsky.com page I could register to my WU STATION, but not to my WU WEBCAM

Solution - you need to go through the process twice.

The first time leave only the "Station ID" box checked, and enter your WU station ID and the special Station password given by WU.

The second time leave only the "Camera ID" box ticked, and enter your WU Camera ID and the WU account password.

The passwords are different for the two, so they cannot be processed at the same time.

Have not seen an upload yet, but at least the bloomsky page is reporting successful integration...... :)

View in conversation


Up 1 rated Down
Morgan Whaley Mar 05, 2016 05:36AM PST
I'm having the same issue. I've performed a full reset twice. Once reconnected it will capture one pic but then goes offline again.
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Susan Mar 05, 2016 06:53AM PST
I'm also having the same problem, it just started this morning!
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Brianna Wilkersin Mar 05, 2016 08:29AM PST
We are having the same problem! I cannot get the camera to turn on,not sure what is going on.
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Shaun Mar 06, 2016 07:24AM PST
Has anybody actually got an email back/call back from these people?
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Lee Touchton Mar 06, 2016 08:35AM PST
I received an email back immediately after contacting BloomSky about my weather station being offline
I believe it an automated response though
It stated it may up to 5 business days before they can help me with my issue
May I ask have all the people who experiencing offline issues received the BloomSky weather stations free of charge ?
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Susan Mar 08, 2016 07:55AM PST
Mine doesn't go offline, it just stopped updating the picture. Then finally after 2 hours started updating, that was a few days ago, now it's doing it again this morning. Yes, mine is the free one.
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Nick Mar 14, 2016 12:01PM PDT BloomSky Agent

Hello,

I know I’ve spoken to a few of you guys, but not sure if I’ve gotten to all of you as of today. Please let me know, I’d love to help you all get back online.

Thanks!

P.S. If you put “ATTN NICK OFFLINE” in your subject, I will put priority on it.

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Peter Mar 23, 2016 04:42PM PDT
I am having the same issue. My weather station has been working for weeks. Even earlier today. The last picture was takes at 4:15 and then it went offline. I've sent an email to support and received the automatic reply.

Generally, I've had a good experience with the support folks. They have responded to my emails and questions. When they respond and (hopefully) my weather station is healed, I'll post what was done.

-Peter.
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Peter Mar 24, 2016 06:02AM PDT
So, it turns out, I did nothing but turn it off and then on again and it magically woke up and started working again.

Peter.
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Nick Apr 04, 2016 05:07PM PDT BloomSky Agent

If you guys are still having this issue, we may need some information from you guys. Please go to https://bloomsky.desk.com/customer/portal/articles/2338420-how-to-use-debug-tool and reply to support@bloomsky.com with your finding. Thanks guys!

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shaun Apr 13, 2016 06:35AM PDT
Nick, still having issues. I do not have time to install and configure troubleshooting tools to figure out what is wrong with your hardware.

I have reset my router to factory defaults, still not getting any updates to the bloomsky.


Unable to get a reply on email (until weeks later) and when i try to call all i ever get is a voicemail...

I love how im told i HAVE to keep it active or else, but yet I cant even keep it active for more than a week at a time.
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Nick Apr 14, 2016 10:02AM PDT BloomSky Agent

Hello Shaun,

i believe I just responded to your email, I hope you received it. How often are you getting those community outreach emails? It may be something I have to look into.

Thanks,
Nick.

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Matthew Apr 24, 2016 01:54PM PDT
Yeah, my Bloomsky went OFFLINE two days ago and when it came back online it's only transmitting an image as all the other sensors are not transmitting anything. I did a hard reset and also tried to get it in debug mode and neither worked.

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Scott Apr 26, 2016 02:18PM PDT
I've had the same problem. It worked for the first few weeks, then nothing. I've tried resetting it multiple times, with no success. I've since gotten a new router and still nothing. I don't have time to try to figure out what the problem is on a product that, in my opinion should work without me having to get a computer science degree to figure it out. Especially when the company stipulates that I have to hold up my end of the bargain by having a reliable wifi signal (which I do). Nick did email me with some suggestions, including filling out a form with the product number so they could run diagnostics on it. In the three weeks or so since I emailed that info. I have heard NOTHING. At this point it's yard art. I'll be happy to send it back, if they'll pay for the shipping.
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Darrin McNeice May 16, 2016 07:19AM PDT
I got mine to work. Here is what I did.
First perform a “hard reset” on the BloomSky device after an unsuccessful installation attempt, follow these directions:
1. Turn the power button off then on to make sure the device is powered on (green power light)
2. Hold down the wifi button (next to the power button on the side of the device), until the green power light goes off and comes back on
3. The wifi light should now be blinking red; if the wifi light is not blinking red try the reset process one more time
Then in the BloomSky App go to Settings > Device Settings and select "Delete Device" button (Second from bottom). Then Add your device back again. When I did that it showed my network and I was able to connect with the password and I was back online.
***Make sure to use the exact same name so that you can reclaim all your followers. Failure to do this will mean you lose them and have to re-acquire.***
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Chuck Hazzard May 23, 2016 08:52AM PDT
My Bloomsky failed to complete the setup. I have emailed support and tried to call (support number no longer in service).

Oh vey.


Chuck
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Chuck Hazzard May 23, 2016 08:59AM PDT
Just tried Darrin's procedure and all is fine now. Phew.

Thanks Darrin.


Chuck
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Nick May 24, 2016 09:48AM PDT BloomSky Agent

Hello Chuck,

That’s great news, and sorry I didn’t catch you on the phone. We’ve recently moved offices and am currently trying to get our new number to operate correctly. Please shoot me an email if you have any other questions or concerns.

Thanks!

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Donald May 27, 2016 10:10AM PDT
Having the same issue. My station is stating Offline on the app but I still get readings from WU and can see the image. I also noticed my station NOT on the BloomSky map. Done a hard reset and deleted and readied (per the above suggestion) and it's still having the Offline issue.
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Nick May 27, 2016 10:58AM PDT BloomSky Agent

Hello Donal,

Sorry to hear about the issue, I just want to clarify. In the BloomSky app it says offline, but you are receiving images and data on the WU website?

Thanks in advance

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Donald May 27, 2016 12:27PM PDT
Now it says The PWS is not reporting
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Susan O'Brien May 28, 2016 06:51PM PDT
System set up and then went offline. I tried the hard reset numerous times, did not work. I then deleted the account and tried to start it all over again. No success. Please advise.
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Susan Larson O'Brien May 29, 2016 10:03AM PDT
I finally got it working. Deleted the account first, then switched my phone to the lower MHz wifi, did a hard reset and did a new install.
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Kevin Rowett Jul 06, 2016 09:07AM PDT
My unit now has the same issue. It was working great for several months, then quit. Green power LED is on. No mater what I do, I can't get the WI-FI light to come on, nor get the unit to reset, nor connect.

Any suggestions?

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Josh Walawender Aug 16, 2016 09:10PM PDT
I'm having a similar problem. I deleted my device on the phone and did a hard reset, the start up process seems to go fine on my phone, but I never get any data showing up on my phone or on dashboard.

I tried going to the debug tool mentioned above (https://bloomsky.desk.com/customer/portal/articles/2338420-how-to-use-debug-tool), but the page just says:

"This article doesn't have a translation for English"

What can I do to get back online?
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Nick Aug 18, 2016 11:07AM PDT BloomSky Agent

Hey Guys,

Please shoot me an email at “support@bloomsky.com” if you are still experiencing this issue. I’d love to help you out.

Nick

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joseph Toubes Aug 31, 2016 07:15AM PDT
update on the replacement unit you sent me. About 5 am it started to fail and at 6:37 am was the last signal.

I went out and brought it into the house and it started working again. What I figured out was that on this unit, the wifi signal broadcast was failing. So what I had to do is move the whole unit, mast and all within 2 feet of the house, right by the huge router of mine to get it to send a signal, the image sucks, but there is something definitely wrong with the transmitters in these units you are selling under the Sky1 version.

Yes, it is on 2.4GHZ, Yes it was in the same location as the previous one. NO, it doesn’t have the signal range.

This really isn’t acceptable for the time and money involved. NO I don’t want a refund, Yes, I want a unit that has a good range.

I have a Davis Vantage Pro 2 Station out in the yard. It gets great signal out there. Your transmitter needs some strength, it is too weak.

Up 0 rated Down
Alan brown Oct 02, 2016 07:08AM PDT
I bought two of these for two different places out of town. They continually go offline and right now they have both been off for several months. I give up.
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Joe Jenkins Oct 03, 2016 09:51AM PDT
Nick, I have sent you another response to the support@bloomsky.com email address with your name in the subject, hoping to get a priority escalation.

A couple notes:

1) The referenced debug tools in a previous post from you show a page that tells users that the "article does not have a translation for English."

2) I have no connectivity issue with the location of my device and have a strong Wifi signal where it is mounted.

3) I have seen it hit the access point and register an IP through the DHCP service. Within a few seconds, the device disconnects never to be heard from again until I go through the reset process to update the wifi settings in the app.

Also, the reCAPTCHA item on this form is showing "ERROR for site owner: Stoken expired". You need to update that with reCAPTCHA and get the new public and private keys in there to fix it.
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Bob Daub Oct 04, 2016 08:44PM PDT
Mine went offline. Battery dead. It's hook up to solar panel. Recharge It have to hard reset and delete device everyday. Never to get the camera to work and get temps 5 hours later then it goes offline over night. Repeat next few days. Now the green blinks three times but the charging red light indicator never comes to tell you it's charging.
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Scott Goldman Oct 21, 2016 03:03PM PDT
All - I have experienced many of the same problems with my BloomSky unit. Multiple hard resets, many attempts to connect to my router (which I reconfigured with a separate 2GHz network to accommodate the unit) and the best I can get is a flashing amber wifi indicator. I've Googled, contacted customer support via email, phone and here and there has been nothing - crickets. I am really disappointed and am now chalking this up to a FAILED experiment.

After modifying my patio cover to make room for the device and making other accommodations for it I am simply giving up. It doesn't work and there isn't any support to help make it work so what's the point? I've gotten hooked on hyperlocal weather so I intend to buy a Netatmo or other device and trash the BloomSky equipment (which I got for free but have put plenty of time into making it work).

BloomSky support - if you are listening - this is your "last call" before it's lights out permanently on this device.
Up 0 rated Down
Nick Oct 25, 2016 03:53PM PDT BloomSky Agent

Hello Scott,

I’ve searched for your email but could not locate it. i would love to help you get set up. Please email support@bloomsky.com with “attn nick” in the subject line. That way I’ll see it right away. The only reason behind an orange light that I have been told is a password error. I’d love to hear the set up process and see if something is amiss.

Thanks

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Dag Peak Oct 30, 2016 06:00PM PDT
I got a Sky1 a couple of days ago, got it up and running no problem, then 4 days later, it went "offline", and now I can't find any way to get it back online. I ran the diagnostics, they report the following (some info redacted). Is the EEPROM_ERR = 1 bad? I'll be following up with a complete email to support, just wanted others to see what I'm experiencing.

dpeak-mbp:Desktop dpeak$ python networktest.pyc
BloomSky Debug Script V1.0.2
1:Device Debug
2:Network Connection Test
3:Network Communication Test
4:Exit
Input item number and press 'Enter':1
Receiving data from device...
Reveiving image data from the device...
{"DeviceID":"redacted","FWVersion1":"1.4.2","FWVersion2":"1.2.4","HWVersion":"1.0.1","DeviceType":"SKY1","Temperature":9999.00,"Humidity":9999,"Voltage":2573,"UVIndex":1227,"Luminance":3243,"Rain":0,"Pressure":9999,"ChargerStatus":0,"OV_ERR":0,"SPI_ERR":0,"EEPROM_ERR":1}
Debug process Finished.
The ID of your device is: redacted
The test image has been saved on: /Users/dpeak/Desktop

Input item number and press 'Enter':2
SVRADDR:('216.58.217.19', 80)
Network Test Passed!
BloomSky Debug Script V1.0.2

Input item number and press 'Enter':3
SVRADDR:('216.58.217.19', 80)
Network Test Passed!
BloomSky Debug Script V1.0.2
Up 0 rated Down
Caleb O'Harold Oct 31, 2016 11:48AM PDT
Hey Nick I am just cheaking in to see when I will get my new device and Thank you
Up 0 rated Down
Dag Peak Nov 09, 2016 01:12PM PST
Since my unit has bad sensors (per the diagnostics), wondering when I'm due to receive my replacement unit.
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JohnD Nov 20, 2016 02:20AM PST
You can add me to the list. I started a separate post but then found this one. Not very encouraging. I got mine about a week ago and set it up earlier this week. It was running fine until yesterday I noticed that it was no longer connected. I played with it and went through another set up and it apparently was connected again although the last time any info from it is showing up is now about an hour and a half old when I had it inside to try to fix it. I can ping it so it is there, but I don't know if it is really working. I took a look at the debug tool.
1. The file name they give does not agree to the one they have on line.
2. How do you run it if you cannot connect to it in the first place.

It would be nice if we would get a little better documentation for this device.

JohnD
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Steve Williams Nov 20, 2016 06:59AM PST
Mine went out this morning. I've got an original rainbow edition Sky 1. Never had a problem. This morning my indoor unit was reporting it offline, app is showing it offline. Did the router reset. It connected fine, but no data coming through.
Up 1 rated Down
Sam Nov 20, 2016 07:06AM PST
Looks like maybe their whole network/server is down...the app doesn't show any of my favorites or my own station and when you click on the map it doesn't show ANY stations active in the whole country........
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matt Nov 20, 2016 07:27AM PST
Add me to the list. I logged out and cant log back in again. Last update was 5:27AM CST. For the last week it has only been updating every 3 hours or so and it did send updates about every 5 or 10 minutes before.
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John Nov 20, 2016 07:57AM PST
Same issue as everyone else. We need some customer support here.
Up 1 rated Down
John R LoVerso Nov 20, 2016 07:59AM PST
Something is definitely wrong on their network as of today (Nov 20 2016). My unit is also not updating as of last night. It's worked mostly flawless since I set it up 9 months ago. This outage is different than the original reason for this thread.
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David Presley Nov 20, 2016 08:18AM PST
Same issue for me too - an automated email from Wunderground at 4am that my station had gone down, then another saying it was back up at 4:30, then one more saying it was down at 7:30. Been down ever since. I'm not going to resort to any resets or debugging until I'm sure the issue isn't on their end.
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Larry Worster Nov 20, 2016 08:43AM PST
Same problem. My system is down. It says I have no device nor will it see any device.
Up 2 rated Down
Ray Rounds Nov 20, 2016 09:46AM PST
Same as others for the 11-20-2016 issue. I might also add that I cannot log into the iOS app and before killing the app to restart it my one and only favorite (another Bloomsky location out of state) was also missing. Sounds widespread. Also, cannot log into the dashboard (can't find an account with my credentials). My notification was the 5am PST email from Wunderground. No twitter of FB updates, a status page of some sort would be helpful.
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Lucien Nov 20, 2016 10:39AM PST
Looks like they are on it:

https://www.facebook.com/bloomsky/posts/1319071454804312
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Philip Gladstone Nov 20, 2016 10:41AM PST
No answers here -- but I just got my Sky2 and am trying to set it up. The process of creating an account just goes "Network error".

It turns out that it is trying (I think) to get to bskybackend.bloomsky.com which is hosted on (I suspect) google appengine. Unfortunately, requests to it return:

Over Quota

This application is temporarily over its serving quota. Please try again later.

Maybe worth waiting until they increase the quota.
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JohnD Nov 20, 2016 02:46PM PST
I just reset mine, deleted it and added it back again. Now it is working. They must have fixed whatever issue they had.

JohnD
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Don Cotton Nov 21, 2016 06:46AM PST
No Answer but a question - Since the outage and the return to service are any of your stations not reporting to Weather Underground? Mine is reporting to Bloomsky just fine again but the data isn't making it's way to Weather Underground.
Up 1 rated Down
Eric Walden Nov 21, 2016 09:07AM PST
I am experiencing the same issue. Bloomsky App shows good data and images. WU and the Dashboard are inop. I cannot log into the dashboard, and while WU shows that the station is reporting data, there is nothing being displayed, and the webcam image is not updated. Solutions anyone?
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Sam Nov 21, 2016 12:22PM PST
Since what looks like a system like outage yesterday my device has been in and out. I have the sky2 Other sky1 devices around me seem to be reporting...I also cannot access my bloom sky dashboard. Is there an any way to test if the problem is on my end or or the bloom sky server? I love the look and function of the device so far but it needs some better diagnostic tools built into the app. I don't want to have to try a router reset every time it stops reporting.

Is it right to assume if I can't access the online dashboard the problem is on their end?
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don Nov 21, 2016 04:35PM PST
i have a sky 2 i cannot login dashboard had numerous network errors it appears to keep trying and the battery runs down too soon or i have a defective one it sounds like im having the same issues everyone else is for the last week i do get some updates if i turn it off and back on but it fails after a while no response from them by email
Up 0 rated Down
ed Nov 21, 2016 08:33PM PST
This is nuts. I have spent two hours trying to get this up and running Nothing - No email response

Anyone reading this - DO NOT BUY THIS PRODUCT! Look at the issues and make your decision.
Up 3 rated Down
JohnD Nov 22, 2016 01:41AM PST
You can try doing a reset to your device. That fixed it for me. I basically took the instructions from one of the early posters and modified it a bit.

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
+
+ PROCEDURE TO RESET BLOOMSKY DEVICE
+
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

I got mine to work. Here is what I did.

First perform a “hard reset” on the BloomSky device after an unsuccessful
installation attempt or total loss of connection with the BloomSky server.
Follow these directions:

1. Turn the power button OFF then ON to make sure the device is
powered on (green power light).

2. Hold down the WiFi button (next to the power button on the side of
the device), until the green power light goes off and comes back on.

3. The WiFi light should now be blinking between red and green. If the
WiFi light is not blinking red, try the reset process one more time.

4. Then in the BloomSky App go to "Menu" and then press the ">" to the
right of your device name. This brings up the "Device Settings" screen
for your device. *** SEE NOTE #1 BELOW ***.
a. Press the "Delete Device" button near the bottom.
b. Then Add your device back again. *** SEE NOTE #2 BELOW ***.
c. When I did that it showed my network and I was able to connect
with the password and I was back online.

NOTE 1:
---------------------------------------------------------------------
If your device does not show up in the "Device" section, [all you see
is an "Add new device" option], you are out of luck. If you try to re-add
the device without deleting it first, you will receive a duplicate
device message. I am not sure how to get around that.

NOTE 2:
---------------------------------------------------------------------
Make sure to use the exact same station name so that you can reclaim
all your followers. Failure to do this will mean you lose them and have
to re-acquire them.

Good luck,
JohnD
Up 2 rated Down
Sam Nov 22, 2016 05:12PM PST
Man I really want to love this device but wow....I have had a Sky 2 for about 5 days and I have had to mess with it in some fashion every day.

This morning my device said "offline" I went out to find it was dead....the battery was dead even though it was hooked into solar panel, battery indicator on phone said it had full battery. Brought unit inside and charged it from the wall.

After a few hours of charging set it up outside it automatically connected and started working again..Drove to relatives today for the holidays...get here and it is now saying OFFLINE again looks like it worked for about 4 hours before it quit again. It is outside but about 15 feet from my router on my patio. There is no way it should be having problems connecting.

I have had to reset/charge/reconnect in some fashion every day. Again I really want to love this device but geez what is the deal here?

Some support pages seem to indicate that some units may be defective. How can we tell?

They need to include some documentation about what the different shades and rates of blinking lights mean. How about being able to reset the device from the phone? A lot of people have these mounted on roofs. Having to push a button on the device is not very convenient if I have to reset twice a day.

It looks to me like something is defective on these early models.........anyone else feel the same?

I am looking forward to getting the storm unit and I know I am an early adopter here and I am willing to give the company some slack but if the units are defective out of the box let us know so we can send them back and wait for a working one instead of the frustration of constant resets/reconnect.

Sam
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JohnD Nov 25, 2016 05:08AM PST
Sam,

I got mine a couple of weeks ago. It has been working ok except for the outage last weekend. Mine is staked in the ground about 35-40 feet from the router.
I agree that the documentation on the devices is lacking. There is some documentation for the Sky 1 which gives you some information about the lights on the device. I charged my battery about 4 hours before I installed it outside. I had asked a question several days ago about the battery indicator on the mobile app. You might want to look at that. They responded that there might be a problem with that indicator.
I agree about the reset issue. If people have to constantly climb up on to their roof to reset things, that is not good. There should be a way to reset the device via the app or from a computer without having to put your hands on the device. Of course there may need to be some security set up for it so someone else cannot access it although if you have set up a secure WiFi network, it should not be a problem.
I am interested in seeing how we need to set up the Storm. It does appear that the app is set up to handle it, but will its information appear on the same web page as the Sky 2, or will it appear on a separate page. It looks like the web page is defined by the device name and it appears you have to assign a different name to the Storm which would put it on another page. I asked that question here but have not yet received a response from BloomSky.
You probably received an e-mail Thursday from BloomSky indicating that they will shut down their network Saturday night into early Sunday morning for maintenance so there might be some issues then.

JohnD
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sommd Nov 27, 2016 06:27AM PST
i cannot login to the dashboard this morning i didnt get a email and nothing on their facebook i appear to still have charging/battery life issues the app says im almost dead again so its the outdoor extension cord and adapter the solar panel is charging but not keeping up definately could use some more info on the blinking light patterns to help people out i dont get a notification before it goes dead either from the app i do have a red flashing power light with the adapter and the power light blinks green every 10-30 sec
Up 0 rated Down
sommd Nov 28, 2016 08:06AM PST
Dashboard is still down as of 10:00 Monday I charged mine up with the adapter yesterday power light went from red to green after a hour app now showed full instead of 1 bar this morning its run down again adapter hooked up flashing red power light and app says its low do these units run down trying to connect to a dead bloomsky server???? this is very frustrating !!!
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JohnD Nov 29, 2016 02:38PM PST
1. Dashboard still down. When I try to log on, it says it cannot find my account.

2. Using the app since early this morning, I could only see timelapses from a over a week ago (Nov 19th) and the one following that (which has the title "Yesterday") would not run. Trying it now using my PC, it says "Video cannot be played because the file is corrupt".

3. Early this morning the battery indicator in the app was way down. It is now back up to full. I have never seen it drop hardly at all before. It is interesting to know what caused this.

Not happy!

JohnD
Up 2 rated Down
JohnD Nov 29, 2016 03:03PM PST
Dashboard is back up but only partially. I get a "Network error" when trying to access the "Data view". It says no timelapse videos exist for all of November except for Monday which indicates that it is corrupt. It appears whatever BloomSky did to fix the network over the weekend did not work very well.

JohnD
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JohnD Nov 30, 2016 08:50PM PST
Dashboard "Data view" is still a problem. I no longer get a "Network error" but now it just hangs trying to connect.

JohnD
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JohnD Dec 01, 2016 06:54AM PST
Well it looks like the Dashboard is functioning again. From the data I downloaded, it looks like shortly after 12am Sunday morning (Nov 27) things started going nuts where it was sending data up about every 90 seconds. When I went out to look at the Sky2, the WiFi light would be constantly lit. It did not get back to normal (sending data about every 5 minutes) until shortly after 12am Wednesday morning (Nov 30).

Thank you BloomSky,

JohnD
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prune Dec 02, 2016 10:19AM PST
Sky2 WiFi light constantly lit for days. on/off or wifi button have no effect.
no answer from support...

What is going on ?
Up 1 rated Down
Tom Aiken Dec 02, 2016 10:27AM PST
My Sky2 went down a few days ago and no response to email or phone support. It is offline and only the green wifi light remains on constantly. Can't reset it or turn it on or off. app says battery is dead and it won't charge. Have no idea what to do.
Up 0 rated Down
JohnD Dec 02, 2016 11:36PM PST
Look at my instructions above for resetting the device. That might get you back up. It is very disappointing that BloomSky support has apparently disappeared from this forum. That is not good for customer relations.

Tom, the battery will not charge even when using AC power?

JohnD
Up 1 rated Down
Richard Macbeth Dec 03, 2016 08:58AM PST
I have been down since Nov 22 and have done wifi resets and have sent in emails to Bloomsky a number of times along with even putting in "ATTN NICK OFFLINE" with still no reply back accept the following:
Re: keeps going offliine ATTN NICK OFFLINE

| Dec 03, 2016 08:43AM PST
Thank you for submitting a ticket. Due to our KickStarter and IndieGoGo campaigns we are seeing an increase in cases, please allow us 4 business days to reply. In the meantime, please view our support page (https://bloomsky.desk.com/), your issue may have a solution there.

Thank you for your patience.
This message was sent to richardmacbeth@gmail.com in reference to Case #10287.

I have even called a number of times to support and left messages with still no response back
I have a strong wifi signal it was working when I installed in and along with connecting it to WU it worked for appox 3 days and never connected again. I don't even see it on my app anymore and get the dreaded "Device Already Exists" error.
Up 0 rated Down
Tom Dec 03, 2016 04:32PM PST
John D -I couldn't tell whether it was charging or not. The app wasn't working and no lights except the wifi light. In any case, I'm back up now and I'm now getting time lapse video once again. Hopefully my problems are solved for now, except the app still shows a dead battery :)
Up 1 rated Down
JohnD Dec 03, 2016 07:50PM PST
The "Data view" is up except that it only goes through the end of November. No December data is showing. The Storms are on the way. What additional problems will they bring? And still no sign of anyone from BloomSky support. This is really sad.

JohnD
Up 1 rated Down
Chris Osterloh Dec 07, 2016 07:57PM PST
Reset unit after it went offline. Stayed up a few days now offline again. How do I fix this. I can not keep resetting the device every few days...
Up 1 rated Down
Rick Kasold Dec 13, 2016 05:14AM PST
I have the same problem
repower unit every day to reconnect
whats going on?
HELP TECH Support
Up 1 rated Down
John H Dec 15, 2016 08:23AM PST
Same here - went out on the 8th and I figured it was an issue on my end. I brought the device in the house and have deleted/added back a half dozen times with the same results. Device powers up and when I press the wifi button,posts one picture - then nothing else; no temp, no humidity etc. Power light still flashes every 8 seconds or so but nothing else is posted. Also, my Bloomsky data portal is not accessible to view battery level etc.

I logged a ticket but seems like its on their end rather than mine.

Did BS go bump?
Up 1 rated Down
copperfield Dec 17, 2016 07:12AM PST
Seriously! The system has been down for 12 hours without even a hint that they are aware of the issue. Some notification that they are working on the problem would be great.
Up 1 rated Down
Don Cotton Dec 17, 2016 07:02PM PST
Bob Daub, My Sky1 is doing the exact same thing now that yours was doing. Did you get it resolved? Mine doesn't turn on now and just blinks the three blinks over and over no matter what I do.
Up 1 rated Down
Sam Dec 20, 2016 10:14AM PST
Well I had a bunch of problems with my Sky2 when I first got it. After a bunch of restarts I finally got it working..it has worked for about 3 weeks and then 2 days ago it started updating every minute again and killing the battery. Now it is turning on when the solar panel gives it a charge and updating for 2 or 3 hours before going dead again. Why is it suddenly updating every minute? I am sick of messing with the thing and I am just going to wait for the storm unit to show up.

Bloomsky staff please address this issue...very frustrating....
Up 0 rated Down
Henry Barrett Dec 21, 2016 05:37AM PST
My Sky never really worked. Took numerous attempts to set up. Then at times updated often, needed numerous power off resets once or more times a day do to wifi signal loss even though it had a green wifi light, battery recharge after going dead on solar panel, and finally total failure to recharge. Dead unit.

Have not heard back from them except for the auto response that they are busy.
Up 0 rated Down
Justin Streufert Dec 21, 2016 07:20AM PST
I'm having almost exactly the same issue as Sam with my Sky2 (in fact, I can credit them for making me look at how often the device is updating!) Starting at 8:17PM ET on 12/18, it began updating between 1-3 times a minute, which killed the battery almost instantly. I was loving my BloomSky before this and had integrated it into my home automation system to great effect. Please unbreak our devices!
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Alex Naples Dec 23, 2016 04:42PM PST
Wow mine has faced the same death as Sam and Justin...what's the deal here? So I now have a nice golf ball looking thing with a solar panel sitting on my roof.
Up 0 rated Down
Mike Dec 24, 2016 11:10AM PST
I have noticed the same problems. I was running my Sky1 without problems for months. Then we had a week of cloudy skies and I wonder if the power loss caused me problems. I brought everything inside and plugged the Sky1 into the wall over night. After spending about 30 minutes outside and resetting the router several times I finally have a connection. The only way I was 100% sure was using tcpdump on my firewall and watching the traffic from the Sky1. I finally saw it talk back to Bloomsky home base but I did not see any actual weather data get transmitted. In fact, weather data did not get transmitted until an hour after I had the device configured. I am keeping the packet capture running as I want to see what the system is doing.

How often should the Sky1 communicate back to Bloomsky in an hour? I am curious if that amount of time matches to what I am capturing.
Up 1 rated Down
Sam Dec 24, 2016 02:57PM PST
Has anyone had Bloomsky support reply to this issue? I emailed them about a week ago and nothing. What a joke...I bought this paperweight off kickstarter otherwise It would be returned by now. I tried resetting the router connection FAIL..finally tried deleting device from app and starting over....so I hit delete device and it never disappears from the app...but it let me "name my new device" so I tried to name it "BLOOMSKY SUCKS" and got an error because "this device already exists" hahaha! It is currently NOT connecting to my router on try 2. What a joke all you can do is laugh at this point. This is like a bad high school science fair project.

Merry Christmas everyone!
Sam
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Mike Dec 24, 2016 04:53PM PST
Interesting.. Somewhere between 11:00 am EST and 5:40 pm EST the Sky1 was not transmitting any data back to Bloomsky home base. Now I see it has been updating for the past hour or so every 5-10 minutes. I am not seeing resets or connections being closed from the Bloomsky servers during the time the data was not being sent. I have not had any network issues here because there are three people that have been on Facebook, Twitter, and Instagram all day. I have not opened any tickets with Bloomsky yet because I am trying to determine what my Sky1 and network are doing. I had tried to get the device into debug mode earlier today but it was not working. I figure I may have been doing something wrong.

I will be interested to see what happens tomorrow with my device. Will it still be sending data? I also wonder if the webcam will ever update a picture. It has not since I performed all the steps that prompted me to submit a comment listed at 11:00 PST today.

I very much like this device and am want to do what I can to continue to use it. I am looking forward to getting my Storm working as well.
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Doyle Dec 25, 2016 07:46PM PST
Wont be gettng one of these based on this forum! Thanks.
Up 1 rated Down
Mike Dec 26, 2016 06:46AM PST
I have seen my Sky1 device go offline and then start sending data again but it seems very random. From 2016-12-26 11:56:11 UTC until 2016-12-26 14:34:02 no data had been transmitted to the Bloomsky home base. I have still not seen any webcam pictures in the Bloomsky Android app since I have been able to get the Sky1 online. I will be contacting support today or tomorrow to start an official support process.
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Mike Dec 26, 2016 07:08AM PST
I just reconnected my Storm to my Sky1 and it connected immediately. I am seeing the wind speed and direction in the Bloomsky Android app and it appears to be more up to date than the information from the Sky1. I am able to prove that by not seeing any data from the Sky1 being sent to Bloomsky home base in the past 30 minutes.
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Mike Dec 26, 2016 07:23AM PST
My Storm appears to be checking in every 30 seconds successfully. I have packet captures running for that device as well in case they are needed when I open my support case. The Sky1 has not checked to Bloomsky home base in more then 45 minutes.
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Henry Barrett Dec 27, 2016 05:27AM PST
See my previous post 21 Dec. after 4 days, I was able to power on the Sky. It only lasts a short time before it goes offline and requires a reset. Still shows the green power and wifi steady lights when off line.

Does anyone ever get a response from BloomSky?
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Steve Jan 01, 2017 08:49AM PST
Very interesting forum. Let me add my saga. I bought the Bloomsky in June and was repeatedly unsuccessful in hooking it up. Even hand holding by Nick on the phone. They even sent me a replacement sphere. So far so good.

In December I had to replace my router and lo and behold I was able to get Bloomsky up and going. Gangbusters. Mounted it outside about 60 feet from the Router. Seems to be working fine. I can see my current image and yesterday's time lapse video. Great. I wrote Nick to ask for an RMA to return the second sphere they sent me; no response in over a week (holiday?).

So why did I happen to come to this forum? I went to Dashboard (data portal) to try to download yesterday's video (and the past few days) and it is telling me "No time-lapse exists for this day." despite I just looked at the video on my own page https://map.bloomsky.com/weather-stations/gqBxp6apnJSnrpak

I am willing to extend Bloomsky the benefit of the doubt; my guess from own experience and reading this forum is that they are plagued with minor problems and it is hard for them to keep up.

Based on a week's experience, I quite like the device. Even inclined to upgrade to get the storm, wind, rain accessory kit, but not till I am convinced they have their act together. I wish the company well. May they live long and prosper. -steve
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Tom Jan 02, 2017 10:31AM PST
After waiting many months I received my sky2+storm kit last week. Unbox and setup. Hmmm. There is no storm anywhere to be found. Submit a ticket. No response. Go ahead and setup the sky2 anyways, albeit with no intention of mounting on the roof until they deliver the Storm. WeatherUnderground integration is a disaster. Device registers but won't stay connected for more than an hour or two, and never sends any actual data. I know connectivity is good because the unit shows up on the Bloom map. More tickets submitted. No response. This morning I'm tinkering with it and try to access the dashboard.bloomsky.com site. Their backend services are misconfigured resulting in timeouts and failures.

The worst part is that WU integration doesn't require the Bloom services at all. That was an architectural product decision that someone made.

The ONLY differentiating feature of the Bloom is the integrated camera. If it can't operate as a bulletproof reliable weather station I don't care about the camera.

At this point I 100% recommend AGAINST these products. I hope they deliver the remaining product, FIX the product to remove the MITMa nonsense they are doing now, and are successful selling weather stations.

<--- Despite the cool product, after all this waiting I regret not just buying a real weather station that works.
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Steve Jan 02, 2017 10:54AM PST
Hello tom and hopefully the folks at bloomsky

Tom, I share your concern. You buy a product, invest your time in deciding to buy and then setting it up, and you want it to work.

The lack of company response here and more broadly in fixing the problems that are described in this lengthy thread suggest that the company doesn't care or is not capable of fixing the problems.

I might give them the benefit of the doubt in not resonding for a day or so more, given that perhaps today is a holiday for the company, but not much longer.

-steve
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Steve Jan 05, 2017 06:21PM PST
Well I tried once more, just now, and all the missing dates were up on the portal videos and I was able to download them.

Would still be nice to hear here from the folks at Bloomsky about this. What happened? What can we expect in the future?

-steve
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Tom Jan 06, 2017 11:06AM PST
Still zero response from them on any of my inquiries. And still no delivery of the Storm I bought.

I'll wait a week and then I'm filing complaints with the FTC. The FTC take a keen interest when consumers pay for something and don't receive it. That includes both products and support. Presently Bloom have failed to deliver both.
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Chris Jan 08, 2017 06:53PM PST
So, I just submitted a ticket for some issues, and got this autoreply:

Thank you for submitting a ticket. Due to our KickStarter and IndieGoGo campaigns we are seeing an increase in cases, please allow us 15 business days to reply. In the meantime, please view our support page (https://bloomsky.desk.com/), your issue may have a solution there.


3 week delay for a response.. LOL. I am definitely experiencing some buyers remorse. At least my sky2/storm is working for the most part. API & WU integration just is not. Then there is other things I would have expected, like the dashboard being able to show storm data.

oh well..
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James M Jan 09, 2017 09:41AM PST
for all of you complaining that you can't get a hold of anyone, I don't understand. I called their help line phone number, got right through to someone and then after some troubleshooting (bringing the unit it, plugging it into the wall, hard resets, etc.) we got the unit up and running.

Right up at the top of this page...
Call Us @ 855.278.7080
Up 1 rated Down
Edward E Jan 09, 2017 03:35PM PST
Agree with James M - I have called the number after zero responses to email, and they picked up on the second ring...

Verbal updates I have from last week:

1 - Storm deliveries - big deliveries coming in this week, such that they hope to be able to ship to all US locations "in the next two weeks".

2 - Weather underground integration - yes, it is a known issue. Not being worked on at the moment, but it is 'on the list'. This is a little disappointing since it is recognised in another thread from before Xmas with the statement "will be fixed in the next two weeks"

Again, terrible communication generally, but excellent response when called.

Gentlepeople at Bloomsky - from the forums it is clear that you are getting many repetitive queries - a regular general update would take 10 mins...... can we help with this somehow?

Kudos to Nick for answering the phone promptly and answering my questions professionally. Sky2 Operating flawlessly from receipt .... just waiting for the Storm!
Up 0 rated Down
James W. Jan 10, 2017 11:32AM PST BloomSky Agent

Sorry guys, we’re trying as hard as we can, but we’re buried in cases….so….many…cases. I’d definitely recommend calling in.

I appreciate the help some of you guys are giving. We’re seeing it and it really means a lot to this small team. @Edward E/James M you guys are helping enough as it is, so thank you

Weather Underground might be solved. Try to use this URL to set it up:

http://wun.bloomsky.com/

Up 0 rated Down
Edward Erskine Jan 10, 2017 08:08PM PST
New Weather underground link works!

I only have the Sky2 so far, but it is uploading to WU. The wun.bloomsky.com link refuses to accept my webcam station, but that is the least of my worries.

Thank you for the response James W - I appreciate the progress.

FYI: crazy storm outside right now - lots of rain and wind ... wish I could measure them .... :)

Thanks again!
Up 1 rated Down
Plank Jan 11, 2017 05:38PM PST
http://wun.bloomsky.com/
My station and my webcam is now working! However, my Storm wind and rain is not transmitting.
https://www.wunderground.com/personal-weather-station/dashboard?ID=KLAMONRO23
Up 0 rated Down
Chris Jan 15, 2017 05:02PM PST
Same issue here it seems, brand new unit worked for two days just fine now won't function properly.
I can get some data from it but then it just goes silent.

Have hard-reset it twice. Will try the recharge from mains to see if its a battery issue.

Buyers remorse somewhat. Seems like a great product if it'd work.

15 days to respond to email, yeah might want to sort that out...
Up 0 rated Down
Thomas Brenneman Jan 23, 2017 03:01PM PST
Not sure I have any answers but I just changed my WiFi Router to the new Linksys Velop Smart Routers and used the same SSID and password. My bloomsky WiFi light blinks green but does not go solid green as indicated in the setup manual. I cannot change the 2.4 and 5.0 frequency bands SSID's so they are different. Anybody know of a fix? It took one picture when I reset the wifi on the bloomsky and has not connected since.

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Edward Erskine Best Answer Jan 26, 2017 12:32PM PST
OK - I am going to get banned for excessive posting ..... but I just had a revelation that may help others with the same issue.

Problem - on the wun.bloomsky.com page I could register to my WU STATION, but not to my WU WEBCAM

Solution - you need to go through the process twice.

The first time leave only the "Station ID" box checked, and enter your WU station ID and the special Station password given by WU.

The second time leave only the "Camera ID" box ticked, and enter your WU Camera ID and the WU account password.

The passwords are different for the two, so they cannot be processed at the same time.

Have not seen an upload yet, but at least the bloomsky page is reporting successful integration...... :)
Up 0 rated Down
James W. Jan 26, 2017 12:37PM PST BloomSky Agent

@edward Wow, that is very interesting. Thanks for the post!

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