My hardware was up and running flawlessly for weeks, then 5 days ago it goes offline and no matter what I do, it will not reconnect.
I have posted messages on here, called the support line multiple times and left emails.
Anybody at BloomSky working?
I know I’ve spoken to a few of you guys, but not sure if I’ve gotten to all of you as of today. Please let me know, I’d love to help you all get back online.
P.S. If you put “ATTN NICK OFFLINE” in your subject, I will put priority on it.
If you guys are still having this issue, we may need some information from you guys. Please go to https://bloomsky.desk.com/customer/portal/articles/2338420-how-to-use-debug-tool and reply to email@example.com with your finding. Thanks guys!
i believe I just responded to your email, I hope you received it. How often are you getting those community outreach emails? It may be something I have to look into.
That’s great news, and sorry I didn’t catch you on the phone. We’ve recently moved offices and am currently trying to get our new number to operate correctly. Please shoot me an email if you have any other questions or concerns.
Sorry to hear about the issue, I just want to clarify. In the BloomSky app it says offline, but you are receiving images and data on the WU website?
Thanks in advance
Please shoot me an email at “firstname.lastname@example.org” if you are still experiencing this issue. I’d love to help you out.
I’ve searched for your email but could not locate it. i would love to help you get set up. Please email email@example.com with “attn nick” in the subject line. That way I’ll see it right away. The only reason behind an orange light that I have been told is a password error. I’d love to hear the set up process and see if something is amiss.
Sorry guys, we’re trying as hard as we can, but we’re buried in cases….so….many…cases. I’d definitely recommend calling in.
I appreciate the help some of you guys are giving. We’re seeing it and it really means a lot to this small team. @Edward E/James M you guys are helping enough as it is, so thank you
Weather Underground might be solved. Try to use this URL to set it up: