If you are getting this error message, it means that the device is showing up in our servers as being set up. Before troubleshooting, please make sure that the device is not already registered in your account or registered in another account you may have also made.
If you do see your device under settings, we recommend using the "Router Reconnection Reset" button in the device settings.
If your device is not there and you have not made any other accounts, please send an email to firstname.lastname@example.org with your issue and your device id. You can find this on the bottom of your device here: