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Cannot hard reset

Last Updated: Feb 19, 2016 12:02PM PST
To hard reset a device, hold down the wifi button for 8 seconds and release. The device should hard reset and the wifi light should start blinking red soon after. If the result of the hard reset is not a red blinking wifi light, your device may be defective. Please take a short video of how the device is behaving and send it over to support@bloomsky.com. 

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